After receiving the user's service request, judge the user's fault and analyze the problem, and assist to solve the problem. When the telephone support service cannot solve the problem of equipment failure, or implement the remote support service while carrying out telephone technical support and obtaining the consent of the user as needed. In the process of remote technical support, the remote fault diagnosis of fault equipment is carried out through the network, and the solution to the problem is put forward. Remote fault diagnosis can greatly shorten the repair time of faulty equipment.
